Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
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Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Chubb’s in-house technology makes it easy to integrate what we do into your customer experience.
New York, November 13, 2025 - Chubb, a world leader in insurance, today announced a partnership with Whisker Labs to provide its eligible homeowner insurance clients with Ting, an innovative home electrical fire prevention technology. This offering includes the Ting sensor and three years of fire prevention services, provided at no additional cost.
Electrical fires pose a significant risk for homeowners, often caused by unseen hazards within a home’s wiring system. Ting’s smart sensor, paired with a mobile app, is designed to detect these hidden dangers before they escalate. The sensor plugs into a standard electrical outlet, monitors for potential fire risks, and alerts both the homeowner and Ting’s Fire Safety Team when issues are detected.
"We understand how devastating electrical fires can be — not just in terms of property damage, but also the emotional toll they take on families,” said Jenny Naughton, Executive Vice President, Risk Consulting Officer, Chubb Personal Risk Services. “By offering Ting's smart technology to our clients, we’re providing them with a simple and reliable way to identify hidden fire hazards before they turn into serious problems, ensuring they have an extra layer of protection for their homes and loved ones.
According to the U.S. Fire Administration, electrical malfunctions caused nearly 24,000 residential fires in 2023. Ting’s technology addresses this risk by detecting issues in home wiring, outlets, switches, and electrical panels, which are responsible for the majority of electrical fires. Ting has been shown to prevent four out of every five electrical fires, making it a powerful tool in reducing fire-related risks.
“We’re excited to collaborate with Chubb to bring Ting to even more homes,” said Bob Marshall, Whisker Labs Co-founder and CEO. “By helping families stay safe from electrical fires, this initiative demonstrates how Chubb utilizes data-driven loss prevention programs to serve as a valued partner to its personal insurance clients, agents, and brokers."
Chubb’s eligible homeowner insurance clients in select states can enroll each insured home to receive a complimentary Ting sensor, access to the Ting app, three years of fire prevention services, and up to $1,000 in labor repair credits for hazards identified by Ting.
Clients interested in Ting or other loss prevention solutions can contact Chubb’s Risk Solutions Concierge at prsrisksolutions@chubb.com.
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.
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