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Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Because pets are family, Chubb now offers pet insurance with top-rated coverage from Healthy Paws.
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Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Chubb’s in-house technology makes it easy to integrate what we do into your customer experience.
Wildfire Defense Services
Which states offer Wildfire Defense Services?
- Arizona
- California
- Colorado
- Florida
- Georgia
- Idaho
- Montana
- North Dakota
- New Mexico
- Nevada
- Oklahoma
- Oregon
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Washington
- Wyoming
What happens if my home is threatened by a wildfire?
Before wildfire season (year-round service)
A Chubb Risk Consultant can provide a personalized wildfire hazard assessment (available upon request), with specific recommendations for how to protect your home in the event of a wildfire. For example, they can help recommend ways to reduce the fuel around your home that may feed a wildfire (e.g., combustible materials like woodpiles or grass welcome mats) or identify other protective measures, like installing water tanks, pumps, or sprinkler systems that can be used in the event of a wildfire.
As a wildfire approaches
Working with you to proactively defend your home. Deploying certified fire professionals to your home if a wildfire is threatening your area.
After the threat has passed
Return combustible material and other items that may have been temporarily relocated, as well as removing any fire-blocking gel that may have been applied to the home. During this time, WDS would be available to answer any questions you may have around our response. And, of course, we can help you process a claim if your home sustained any damage.
Chubb Wildfire Defense Services Enrollment
- Download the “Chubb Mobile” app from the App Store or Play Store, then go to the Catastrophe Services Center. For step-by-step directions, watch this video.
- Visit the Catastrophe Services Center on the Chubb Client Portal. (Login Required)
- Complete the online Wildfire Defense Enrollment DocuSign Authorization Form
- Download and print the Wildfire Defense Enrollment Authorization Form then email to wildfiredefenseenrollment@chubb.com or mail to the addresses below.
Chubb Personal Risk Services
Attention: Wildfire Defense Services
P.O. Box 1600
202 Hall’s Mill Road
Whitehouse Station, NJ 08889
Please contact us using any of the following methods if you are a client and have questions regarding our Wildfire Defense Service:
Chubb Customer Care Team
Phone: (877)-602-4822
Email: customercare@chubb.com
Note: During large-scale natural catastrophe events we may provide extended hours for weekends and holidays.
Related Resources
Related Coverage
Insights and expertise
Disclaimer: Chubb Wildfire Defense Services is not available in all jurisdictions and is not available to condominium, cooperative, townhouse or renter policyholders and policyholders covered by California Fair Plan Extension policies. Chubb Wildfire Defense Services is also not available to Differences in Conditions (DIC) Platinum Portfolio policyholders. Chubb and its representatives will use their best efforts to provide these services. There may be instances when Chubb will not be able to provide these services. There is no guarantee that these services will prevent damage. Actual coverage is subject to the language of the policies as issued.
Wildfire Defense Services are triggered only when a wildfire is within three miles of a residence, when a civil authority initiates an evacuation order as a result of an approaching wildfire, or when Chubb deems it appropriate to deploy the service because of an encroaching wildfire.