Specialized Claims Services

Claims Business Consultants collaborate with you to create a service plan tailored to your needs. Your claim business consultant will:

• Meet with you to gain a thorough understanding of your operations
• Identify your service expectations and requirements
• Develop a custom service plan that addresses your claim mitigation needs
• Establish any special claim handling instructions
• Notify the adjuster of those special handling instructions
• Monitor claim activity to ensure any special handling instructions are followed
• Provide risk management information tools to support your claim’s financial and trending needs
• Monitor overall results and identify areas for immediate improvement 

• Knowledgeable senior regional claims professionals who serve as your single point of contact for all claims-related needs, always providing valuable insight and guidance, there to navigate you through our claims organization.

Special Management Tools include:

• Claim View, which provides real-time access to claim notes for auto, general liability and workers compensation claims
• RMIS Dimensions, a web-based, real-time risk management tool that allows you to manipulate complicated loss data. Data conversion and consolidation services are available upon request
• Agency Management Systems is a Web-based @chubb platform of applications: eLoss, Agency View, Check View and Claims Download