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Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
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Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
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Meet Caroline Clouser
Industry Expertise
Caroline Clouser, EVP, Healthcare Industry Practice Leader
Caroline Clouser, EVP, Healthcare Industry Practice Leader, has more than two decades of experience in the global healthcare insurance sector and has led Chubb’s Healthcare Industry Practice since its inception.
She shares some thoughts about what sets Chubb’s Healthcare Industry Practice apart from the competition and its top priorities for 2023.
Lightning Round
Years in the industry: Many
Years with Chubb: 20
Hometown: "I am a Long Islander!"
What you never leave the house without: “Excedrin and water. If I drink the latter then I won’t need the former.”
The best advice you ever got: “Your career is a marathon and not a sprint.”
Favorite travel destination: Stone Harbor, NJ
Favorite book: “I love biographies – especially about fierce women.”
Get to know Caroline
The Healthcare Industry Practice was the natural next step in the evolution of Chubb’s Medical Risk division. The Medical Risk team had tremendous experience selling medical professional liability policies to the healthcare industry, and once we were an established leader in that space, we started looking for opportunities to further deepen our expertise. Becoming the Healthcare Industry Practice was a natural next step in formalizing the way we sell and service the healthcare industry. Now we also work closely with other Chubb divisions, such as Financial Lines, Property, Environmental, and Cyber, to offer multi-line products and solutions to our healthcare customers. I am so proud to lead this team.
The expertise of our team. Healthcare is a very specialized field with many unique risk factors. The Healthcare Industry Practice not only has great underwriting and claim management teams, we have thoughtful underwriting and claim management teams with a strong healthcare background. We understand our clients’ industry and are able to offer bespoke solutions that meet their needs in a way that many other organizations cannot.
One of our main priorities this year is to implement a more uniform approach to cross selling the medical liability, financial lines, and property coverage to healthcare customers. With the help of the Chubb field, we are educating brokers and customers of our vast product offering and the benefits customers gain from a multi-line purchase with Chubb. Whenever we can offer the full breadth of Chubb products and services to customers, it becomes a more compelling sale and one that helps us retain customers over the longer term.