Founded in 2000, Gracechurch is the leading research and advisory company serving the commercial insurance sector, providing global commercial insurance leaders with high quality, targeted independent research to benchmark performance.

Chubb has proudly earned the UK Regional Market Service Quality Marque since 2022, achieving this recognition for four consecutive years. Additionally, Chubb has held the London Market Service Quality Marque since 2021, marking five consecutive years of excellence in service quality.

 

Gracechurch Claims Service Quality Marque

The 2025 UK Regional Market Claims and London Market Claims SQM Reports for Chubb highlighted our Customer Focus with a Claims team that combines excellence in knowledge, responsiveness and the prompt settlement of claims.  It went on to report that Chubb outperforms the Market average on all service metrics and is especially strong on:

Expertise
Commerciality
Communication

Chubb is among the leading claims service providers in the UK market, driven but its cultire, where speed and quality communications are backed up by skilled technicians and quality processes. Brokers consistantly praise individuals within the team, reflecting Chubb's commitment to outstanding service and strong relationships.

Ben Bolton, Managing director, Gracechurch

Claims Service Quality Marque reports

2025 UK report
Claims Service Quality Marque

The SQM has been awarded annually since 2017 to insurer claims teams who have been rated in the Gracechurch Claims Service Monitors as having consistently outstanding service quality.

2025 London Report
Claims Service Quality Marque

Chubb’s Claims team combines excellence in knowledge, responsiveness and the prompt settlement of claims.