- Individuals & Families
- Businesses
- Partners & Advisers
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Masterpiece® is Chubb’s prestige home and contents insurance offering for people with significant assets to insure who appreciate a premium level of cover and service that is customisable to their needs.
Chubb's cover options for your leisure travel.
Chubb leverages superior underwriting expertise and world renowned claims, accounts services, and financial strength to offer solutions for small and medium businesses.
Backed by our product breadth, financial strength and global network, we offer customised cover for your varied needs so that you can focus on growing your business.
Here to support you and the important work that you do.
Whether you’re a distributor or broker, you can be assured of our corporate capabilities when you partner with Chubb.
Chubb Travel Insurance establishes relationships with partners to provide personal travel insurance cover for their clients.
If you’d like to get protection from the comfort of your own kitchen, Chubb Life makes it easy. Get an instant quote from our simple online tool. You’ll be surprised about how little time it may take.
Chubb Leisure Travel Insurance can help you and your family enjoy your time overseas, knowing that should an incident happen you are Chubb-insured and there is assistance at hand.
Supporting customers in challenging circumstances
Identifying vulnerable customers
Vulnerability can be temporary or permanent and can result from various personal circumstances so we have processes in place to identify customers who may require additional assistance.
How we can help
- Discussing options to manage your premium payments.
- Working with you or your Financial Adviser on structuring your policy in a way that supports your current situation.
- Helping identify benefits in your policy that can support your current situation, or identify claim eligibility.
- Using our free, no obligation, insurance advice service to help you make informed decisions about your insurance needs.
You may be able to access our Client membership benefits. Find out more about Client membership benefits to see if you’re eligible.
Support organisations
Here you will find a list of support organisations that could help if you are facing a personal challenge.
MoneyTalks
A free and confidential budgeting advice service.
Website: fincap.org.nz
Phone: 0800 345 123
Text: 4029
Email: help@moneytalks.co.nz
Live chat: moneytalks.co.nz
1737 - Need to chat
Free call or txt 1737 any time, 24 hours a day. You’ll get to talk to (or txt with) a trained counsellor. The service is completely free.
Depression.org
Helping New Zealanders recognise and understand depression and anxiety.
Website: depression.org.nz
Phone: 0800 111 757
TXT: 4202
Lifeline: Mental health and support counselling
Available 24/7, Lifeline assist with emotional issues, anxiety, depression, relationships, family problems, abuse, work, finances and more whenever you need it.
Website: lifeline.org.nz
Phone: 0800 54 33 54
TAUTOKO - Suicide Crisis
TAUTOKO is operated by trained and experienced social service practitioners who have undergone suicide prevention training.
Website: lifeline.org.nz/suicide-crisis-hotline
Phone: 0508 828 865
Text: 4357
Mental Health Foundation
The Mental Health Foundation of New Zealand is a charity that works towards creating a society free from discrimination, where all people enjoy positive mental health and wellbeing.
Website: mentalhealth.org.nz
Samaritans
Samaritans offer confidential, non-religious and non-judgemental support to anyone who may be feeling depressed, lonely or even be contemplating suicide.
Website: samaritans.org.nz
Age Concern
A charitable organisation dedicated solely to people over 65. Promoting dignity, wellbeing, equity and respect and provide expert information and support services in response to older people's needs.
Website: ageconcern.org.nz
Dementia Support
By providing advocacy and access to information that promotes wellness, increases independence and provides reassurance.
Website: dementia.nz
Emergency Services
Call 111
Are you ok?
Support for those experiencing family violence or those who are concerned they are hurting or frightening others.
Website: areyouok.org.nz
Shine
Shine helps keep you safe from domestic violence. Shine runs refuges, helplines, as well as training for companies and practitioners.
Website: 2shine.org.nz
Women's Refuge
Women’s Refuge Provide safe housing for women and children in crisis and also support women living in the community.
Website: womensrefuge.org.nz
SafeMan SafeFamily
SafeMan SafeFamily works to help Men end the cycle of family violence by supporting them to understand their histories and process it to heal on the inside.
Website: safemansafefamily.org.nz
Youthline
Youthline works with young people, their families and those supporting young people. The organisations are made up of volunteer and paid staff members and there are centres based across the country.
Website: youthline.co.nz
Phone: 0800 376 633
Text: 234
Email: talk@youthline.co.nz
Citizens Advice Bureau
Citizens Advice Provides free, confidential, independent information and advice to anyone.
Website: cab.org.nz
Phone: 0800 367 222
Literacy Aotearoa
Literacy Aotearoa is a national organisation of adult literacy providers and is a leading commentator on literacy issues in New Zealand.
Website: literacy.org.nz
Phone: 0800 678 910
New Zealand Relay
New Zealand Relay is a free, government-funded service that enables people with hearing and speech impairments to use the phone.
Website: nzrelay.co.nz
The Translation Service – Te Pūtahi Whakawhiti Reo
Translation services through the Department of Internal Affairs. (A paid for service)
Website: dia.govt.nz/translation-service
Your insurance is underwritten by Chubb Life Insurance New Zealand Limited (Chubb Life). Chubb Life has an A (Excellent) financial strength rating given by A.M. Best Company Inc. A summary of the rating scale is: A++, A+ Superior | A, A- Excellent | B++, B+ Good | B, B- Fair | C++, C+ Marginal | C, C- Weak | D Poor | E Under Regulatory Supervision | F In Liquidation | S Suspended. For the full rating scale and more rating information visit www.ambest.com/ratings/guide.pdf