Chubb Assistance for Travel Policyholders

Chubb Assistance provides business travellers and expatriates with quality emergency assistance services 24 hours a day.

Chubb Assistance helps provide you with peace of mind. One phone call connects you to the Chubb Assistance network of specialists for immediate help in an emergency.

Chubb Assistance services are designed to provide you with medical, personal, travel and Legal referral assistance when away from home. Call Chubb Assistance at any time to speak with a physician about simple or critical matters.

Carry the Chubb Assistance card with you whilst overseas. In the event of an emergency, call the phone number listed on the card.

To ensure a prompt response when calling, you should be prepared to provide the following:

• Your name, age, sex, location and nationality
  The name of your employer - as shown on the front of the card
• Your policy number, as shown on the front of the card
• The telephone number from which you are calling (in case you are disconnected)
• If you are not the employee, your relationship to the employee
• Name, location and telephone number of the hospital, clinic or treating doctor (when applicable)

Call Chubb Assistance for any pre-trip questions you may have regarding your destination.

Call Chubb Assistance for a referral to a doctor in your local area that soeajs your language.

Simply call Chubb Assistance for legal referrals.

If you’re using a mobile phone or unable to make a reverse-charge call, try using the prefixes for common countries below. Tell the Chubb Assistance operator to call you back on your chosen number. Is your country unlisted here? Do refer to the website HowtoCallAbroad.com for more.

If, as the result of a claim you require a prescription that a local physician cannot obtain, or you need to replace lost, stolen or depleted medication, Chubb Assistance will, when permissible by local law, send the needed medication to you.

Call Chubb Assistance and we will immediately take steps to evaluate the care you are receiving and determine what actions must be taken to ensure your safe and speedy recovery.

If you’re hospitalised in an area where adequate medical facilities aren’t available, Chubb Assistance will evacuate you to a medical facility capable of providing the care you need. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.

When your condition is stabilised and Chubb Assistance has determined that it’s medically advisable to bring you home or to a facility near your permanent residence, Chubb Assistance will arrange the repatriation under medical supervision.

Upon acceptance of your claim, Chubb Assistance will guarantee and pay all costs associated with your medical care up to the limits specified in the relevant policy. Chubb Assistance will also medically monitor and evaluate your condition and ongoing medical expenses during your hospitalisation.

Chubb Assistance will render all assistance possible to obtain clearances and arrange transportation for the return of mortal remains.