Motor Claims Involve with Other Party

Motor claims involve with other party requires an adjuster to investigate at the scene of the car accident. This consist of accidents involving another party, injuries sustained by either parties, damages to the insured vehicle and/or any other losses, and the total breakdown of the insured vehicle. In such claims, the driver of the insured vehicle or the other party will receive proof of compensation from the adjuster and proceed to any network garages for repair immediately with the claims documents.

1. Basic steps to take when an accident occurred

• For your safety, please turn on the emergency lights immediately when an accident occurred.
• Proceed to call our accident response centre number at 1758 to report the accident. We are available 24 Hours, nationwide.

2. In the call, inform our staff of your policy number or vehicle registration number to verify your policy coverage. We encourage you to provide all information of the accident, such as the location of the accident or any other notable details. This will help speed up your claim process. If someone is injured or the vehicle is stalled at the scene of the accident, please inform our staff for immediate ambulance or forklift assistance.

3. Our accident response centre will coordinate with the adjuster who is located nearest to the accident scene and provide you with help you as soon as possible. You will receive an SMS that includes the adjuster’s name, contact number, and claim number.

4. The adjuster will then provide you with an online claim service at the scene through a modern system that is automatically connected to the company’s core system, so that you are able to proceed with repairs immediately.

5. Bringing your vehicle for repairs:

• From the automatic online system, you have an option of more than 500 in-network garages nationwide to send your vehicle for repairs (depending on the policy type and coverage). Present the list of damages document issued to you by the adjuster to the selected garage for the repair process to begin.
• The garage, service centre or spare parts shop will file a claim, and once the price of the repairs needed is agreed upon, the final bill will be submitted to the company via an automated online system.

You also have the choice of repairing your vehicle at a garage that is not listed in your insurance contract. For vehicle repairs at garages not included in the In-Network Garages, please refer to the below:

• 1^st part: The company will only approve repair cost quotation from garages not listed in the contract that is equivalent to the cost if repaired at any in-network garages. Should there be a difference in the repair costs, the differences will be bear by the Insured. For cases where spare parts are needed, the cost of spare parts submitted by the shop not listed in the insurance contract must be equal to the cost of similar spare parts sold by garages that are within the contract.
• 2^nd part: The insured or the owner of the vehicle will solely be responsible for contacting the garages outside of the in-network garage list and negotiating the cost of repairs involved themselves.

Action steps

• The insured or the owner of the vehicle must bring the insured vehicle or the other party's vehicle together with the repair cost quotation and come to an agreement on the repair cost at the company's office or branch. Network inquiry service, call 1758.
• Please prepare the following required documents: copy of the vehicle registration, copy of driver's license, copy of ID card or copy of passport (for foreigners). In case of power of attorney, please prepare power of attorney set of the grantor and grantee and/or copy of the bank book if receiving payment via money transfer.
• In the case where you prefer to repair your vehicle at a garage outside the in-network garage list, the company will arrange for an adjuster to approve the quoted repair cost at the centre.
• If you are not able to be present in-person, you have the option of delegating the authority to others to act on your behalf.

Claims reimbursement document:

• Claim approval document or letter of claims agreement
• Repaired receipt
• Vehicle receipt certificate
• Copy of ID card or copy of passport (for foreigners) from the person who received the car
• Copy of ID card or copy of passport (for foreigners) from car owner (in case of juristic person, business registration certificate
• Copy of bank account of the reimbursement recipient
• Photos of repaired car (during repair process, after the repair and salvage spare parts)
• If you are not available to submit document in our office, power of attorney is acceptable. 

Period of claims reimbursement

Within 15 days from receipt of complete set of required document.

Contacted person

How to contact the company

Chubb Samaggi Insurance Public Company Limited
14^th Floor, Jasmine City Building, 2 Soi Sukhumvit 23
Sukhumvit Road, Klongtoey Nuea, Wattana, 
Bangkok 10110

Tel. 1758

Disclaimers

The company reserves the right to make changes in services and conditions without prior notice.