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Making a Commercial Property Claim

In the world of commercial property claims, the unforeseen can strike any business.

Chubb recognises that settling a claim involves more than simply restoring or replacing damaged property. Our experienced team of claims specialists understand the complexities of commercial property insurance and the unique challenges that arise during the claims process. 

Report a claim
Report a claim

If you are a Chubb policyholder and wish to notify a Commercial Property claim, please complete this Property Claim Form and submit it along with any supporting documentation to nz.claims@chubb.com.

 

The information you give us when making a claim must be honest, complete, up-to-date and relevant. We will take the following steps on receipt: 

  • acknowledge receipt within 5 business days
  • identify your insurance policy, register your matter against it and assign a claim number for reference
  • review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information.

 

Please include the following information with any claim notification:

  • Policyholder's Name/Insured
  • Policy number
  • Type of policy
  • Brief summary of facts and circumstances
  • Full contact details of the person within your company to whom enquiries relating to the claim should be directed
  • Date of loss
  • Name of claimant
  • Copies of any incident report
  • Copies of any relevant correspondence
  • Copies of pleadings (if relevant)
Email us

 

 

Additional Resources

How is Chubb different?

From small value losses to catastrophic events, Commercial Property claims can put a strain on your resources and significantly impact your day-to-day operations. At Chubb, our aim is to expedite the claims handling process so that you and your business can get back to normal as quickly as possible. Our approach includes an open dialogue with you at every stage of the claim to ensure we are working towards the same goal—a swift and equitable resolution.

What makes the Chubb Commercial Property claims process different?

  • Senior claims specialists who handle larger, more complicated claims that require greater specialism
  • Dedicated claims handling team that has been empowered to streamline the process for less complex claims
  • High-calibre external network that includes loss adjusters, forensic experts and engineers who can be mobilised quickly, wherever the loss occurs
  • Cash flow models and timely interim payments to ensure that funds are available when and where clients need them
multi-level commercial building

 

We are a member of the Insurance Council of New  ealand (ICNZ) and a signatory to ICNZ’s Fair Insurance Code (the Code). The Code and information about the Code is available at www.icnz.org.nz and on request.