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Making a Casualty Claim

No matter how hard you try, the unexpected can happen. 

As a world leader in insurance, we offer our policyholders a level of resources and expertise unmatched in the industry. Our dedicated team of professionals truly understands your business and our coverage. Regardless of the type of loss you have experienced, rest assured that our team will have it processed and progressed as quickly as possible so you can continue business as usual.

Report a claim
Report a claim

For the following policies, please download the Liability Claim Form and email it to us.
 

  • Public and Product Liability
  • Environmental
  • Life Sciences 
  • Clean Tech
  • Information Technology Liability

 
Email us

Please include the following information with any claim notification:

  • Policyholder's Name/Insured
  • Policy number
  • Type of policy
  • Brief summary of facts and circumstances
  • Full contact details of the person within your company to whom enquiries relating to the claim should be directed
  • Date of loss
  • Name of claimant
  • Copies of any incident report
  • Copies of any relevant correspondence
  • Copies of pleadings (if relevant)

 

We will take the following steps on receipt:  

  • acknowledge receipt within 5 business days
  • identify your insurance policy, register your matter against it and assign a claim number for reference
  • review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information.

We are a member of the Insurance Council of New Zealand (ICNZ) and a signatory to ICNZ’s Fair Insurance Code (the Code). The Code and information about the Code is available at www.icnz.org.nz and on request. 

 

 

How is Chubb different?

Allegations of negligence or wrongdoing may threaten a company’s reputation—regardless of whether or not they are true. They also cost valuable time and money to defend. Chubb’s Casualty claims handling provides services that make Chubb the right carrier to stand by you, from low-value claims to complex legal matters.

What makes the Chubb Casualty claims process different?

  • Specialist claims handlers who understand each client's business, culture and objectives
  • A proactive approach to timely and fair resolution of claims, whilst actively managing expenses
  • Desktop investigations that help facilitate timely resolution and cost control in less complex non-litigated claims
  • Access to external liability claims experts who meet our stringent high standards
  • Flexible claims handling structure tailored specifically to clients' individual needs

 

All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.