Making an Accident & Health Claim
Here to support and assist
At Chubb, we recognise that every claim made is the result of an unfortunate event, some very traumatic and life changing.
We are here to support and assist our customers, as we respond to their needs and not just the claim event.
Let us introduce you to the Chubb Claims Centre.*
Our online claims portal has been designed to create a fast and easy way to register and track the progress of your claim. To make a A&H or travel claim through our A&H Online Portal Chubb Claim Centre, please click below.
*The Chubb Claims Centre is for A&H claims only.
Chubb Assistance and Security Advice
In the event of an emergency, Chubb has partnered with a crisis management assistance company, to provide the covered person with a range of services to prepare the for a Journey prior to its commencement as well as offer support whilst on a Journey to assist with a safe, uneventful and successful trip.
Chubb Assistance - BusinessTravel:
E:help@faops.com
O: +64 9 374 1775
Chubb Assistance - Leisure Travel:
E:help@faops.com
O: +64 9 374 1774
**Please note, these phone numbers are not toll free, however you can claim back the costs of the call or you can request a call back.
Other ways to register your claim
You can also download and complete a claims form and submit it to our team.
Chubb travel claims form
Submit completed form
Digital
Our time is precious and we increasingly demand new and quicker ways to get things done. Our intelligent online claims portal allows customers to submit their claim 24/7, 365 days of the year, from any device including smartphone, PC or tablet.
Fast
The average time to register a new claim is less than nine minutes, which is significantly faster than traditional methods of notification. You'll also receive instant acknowledgment and a token number, which allows you to track the progress of your claim.
Intuitive
The portal will only ask questions relevant to the individual claim circumstances and will fast-track claims that do not require further documentation or assessment.
Efficient
You can upload supporting documents, which limits follow-up requests from Chubb therefore reducing the life cycle.
Flexible
The claims portal has many flexible options for white labelling for brokers and customers to help facilitate a smooth and effective claims process.
We are a member of the Insurance Council of New Zealand (ICNZ) and a signatory to ICNZ’s Fair Insurance Code (the Code). The Code and information about the Code is available at www.icnz.org.nz and on request.
How is Chubb different?
Accident and Health claims are personal and go beyond just the dollars involved. If your business has been involved in an Accident and Health claim, you understand that situations leading up to a claim can be distressing for all concerned, especially if loss of life is involved.
At Chubb, our goal is to relieve as much trauma and distress as possible from a claim situation and provide confidence and help when customers need it. Our Claims Specialists actually want to know about your claim early and respond to it professionally. We focus on settling claims fast and effectively because we know this affects not just our reputation, but our customers personally.
What makes the Chubb Accident & Health claims process different?
- Digital Claims Management that allows you to register and track the progress of your claim at a time that is convenient to you at the Chubb Claim Centre
- Expert understanding of the medical, legal, international and financial elements of a claim
- Quick response within 24 hours of receipt of notification
- Staff empowered to make immediate decisions to streamline our process
- Worldwide network of offices provides access to local experts and ensures the delivery of appropriate local solutions
All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.