Our Claims Values

Our claim handlers are experts in their field, empowered to respond from global to local, complex to simple, large to small claims. With specialists in every discipline we underwrite, Chubb finds solutions to the most challenging claims situations. With our claims teams located alongside our underwriters, we adopt a joined-up approach that helps us deeply understand each risk.

With over 43,000 colleagues based in 54 countries and territories, and established relations with many local network partners, we provide reach into over 200 countries. We provide expertise that is sensitive to our customers’ cultures, markets, and the diverse regulatory environments in which they operate .

Our experienced staff take personal responsibility for your claim, empowered to seek creative solutions. In the majority of territories, claims are allocated to the same small team, ensuring familiarity and efficiency.

Our long staff tenure means our claims handlers build long term relationships with our customers, truly getting to know their business. Our claims handlers are empowered to take real ownership of their claims, often handling claims from start to finish.

At Chubb, we continually strive to improve our claims service by listening to our customers and their brokers and by driving improvements through genuine dialogue and feedback. We monitor our performance through customer feedback, surveys, complaints, compliments, awards, business partner and broker feedback, customer testimonials, and Q&A sessions.