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All Chubb policyholders are eligible for cyber services. Get the most value from your Chubb policy and schedule a consultation today.
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Our claims stories
Setting a standard, delivering beyond
We understand that the handling of every claim is the most critical test of our service, our support and our reputation.
When it comes to making a claim, Chubb will do everything to minimise the disruption, uncertainty or even the anxiety for individuals and businesses.
Our understanding
Our claims handlers provide a human response, reflecting our care and commitment to help.
We understand the disruption and distress a claim may cause to a business or an individual, and we are solely focused on supporting them.
Our expertise
From straightforward to the most complex of claims, we apply the same level of expertise and care.
We are sensitive to you, your business, markets and the diverse regulatory environments in which you operate. If required, we even have access to technical specialists to help resolve the most complex claim, locally and worldwide.
Our consistency
Every claim receives consistent service from our people or carefully selected partners, worldwide.
We are committed to our values of competency, integrity and care for you as an individual or business, which is why our customers trust us.
All claims are handled impartially irrespective of global location, size or type.
Latest Stories
Further stories
Mitigating against a tough ruling
The Chubb claims handler helped to mediate a settlement for employee discrimination.
Burnt down, but not out
Following a fire, business interruption was reduced to just 30 days due to the action of the Chubb claims handler.
Valuing the relationship, not just the premium
Chubb supported the customer when they were threatened with significant loss of revenue.
The chequered flag, before the event...
The Chubb claims handler took swift action to rebook a supercar event cancellation
A bad accident with a compassionate outcome
A forklift accident led to a double leg amputation but Chubb went the extra mile to support rehabilitation.
Fraud from within...
A financial claim against a former employee saw the customer's claim settled in just 4 months.
Two heads better than one
Collaboration with the Special Investigations Unit achieved a positive outcome for the customer.
It all comes out in the wash
The Chubb claims handler used swift action to ensure a serial claimant withdrew a fraudulent claim.
Once bitten, twice shy
A high-value burglary was found to be a fraudulent claim leading to a jail sentence for the insured.
A fall from grace
A guest alleged a hotel breached its duty of care after a balcony fall, CCTV footage suggested otherwise.
The strength of our global network
Through Chubb's global network, we supported the customer and ensured lawyers acted in their best interests.
Forging stronger relationships
A successful product liability claim for cracked steel led to a customer renewal of the policy.
Looking beyond the façade
Due to the quick appointment of experts, business disruption to a commercial building was minimised following a fire.
A human approach by handling a claim
Chubb demonstrated a caring approach to a claim that was causing significant distress to a farming family.
Expensing fraudulent financial crime
Swift action from the Chubb claims handler helped to resolve a financial claim against a former employee.
Cyber Claims Case Studies
In 2023, the Insured’s Managed Service Provider (MSP) was hit by ransomware, causing major system outages. The law firm lost access to digital files, finance tools, internal systems, and internet connectivity.
Unusual admin activity in Sydney revealed a Cactus Ransomware attack, encrypting data across 10 servers in multiple jurisdictions. Systems were shut down immediately to contain the breach and prevent further spread.
Hive ransomware encrypted the Insured’s systems and likely exfiltrated .ZIP .ZIP 874GB of sensitive data, including tenant and employee records – compressed into .ZIP and .RAR files.
A ransomware attack by Black Suit encrypted systems and exfiltrated 507GB of data from a major medical device distributor. The breach affected online shop, retail, and wholesale operations, crippling access and exposing highly sensitive personal information.
A ransomware attack by the then unknown group “Inc.” hit a global academic institution and its publishing arm. Over 575,000 sensitive documents were exfiltrated and later published on the group’s leak site.
A 2020 RYUK ransomware attack compromised privileged credentials and infected endpoints. All systems, including email and web, were shut down immediately. Threat containment took priority as full network access by the attacker was confirmed.
A Vice Society ransomware attack encrypted systems and leaked 71GB of sensitive data. Chubb was notified immediately and deployed panel legal, forensic, and PR teams to coordinate response, recovery, and regulatory compliance.
A ransomware attack by the Phobos group encrypted the entire IT environment of the Insured’s subsidiary, locking devices and halting operations across multiple servers.
An animal food producer in Switzerland and Austria suffered a ransomware attack. The attack was perpetrated by a group that was believed to be “Akira”.