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Commercial Insurance Claims

Once you submit a claim, you will receive prompt confirmation of receipt. You’ll receive your claim number and the name of your dedicated Chubb representative who will be handling your claim. Throughout the process, you can speak to someone who can answer your questions and mobilise the right services and expertise.

 

Please provide as many details as you can. The more information we have about your claim, the better able we will be to allocate the right resources at the right time, moving it forward as quickly as possible and working with you to minimise the impact of the event. All of our claims handlers receive extensive training on our policy wordings—it’s our job to find the cover for your claim.

We offer our policyholders a level of resources and expertise unmatched in the industry.

Assessing the Damage: Our Expertise

No two claims are the same. Be it a large, complex loss or a smaller event requiring speedy resolution, technical expertise is essential. We are renowned for our technical ability and are recognised leaders in areas requiring an in-depth understanding of complex issues. We empower our local claims teams to make key decisions, meaning quicker answers for you and a streamlined claims process.
 

Seamless collaboration with the right experts is key to the best and most efficient outcome of a claim. We have long-standing relationships with external advisers such as lawyers, risk engineers, loss adjusters and recovery specialists. These high-quality associates work as part of the claims team to the same exacting standards of service we expect of ourselves.

A Return to Normality: The Settlement Process

Helping Avoid Risks in the Future: Management Information We appreciate that, for our customers, accurate management information is essential for controlling risk. We place great emphasis on recording claims information in a way that enables our customers to form an accurate picture of their losses, understand trends and plan for improvement.

Making a Claim Under Your Commercial Policy

No matter how hard you try, the unexpected sometimes finds a way to unintentionally surface. That's why youchoose Chubb. As the largest property and casualty insurance company in the world, we offer our policyholders a level of resources and expertise unmatched in the industry. Our dedicated team of professionals truly understand your business and our coverage. Regardless of the type of loss you have, rest assured that our team will have it processed and progressed as quickly as possible, so you can continue business as usual.

 

Report Your Claim

Please notify all new commercial claims to nordic.claims@chubb.com for the following respective classes of insurance:

  1. Casualty
  2. Financial Lines
  3. Marine
  4. Property
  5. Energy
  6. Technical Lines