Life Insurance
Contact us
Chubb Life Insurance Hong Kong Limited
35/F, Chubb Tower, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong
O +852 2894 9833
F +852 2577 0866
Our Customer Service Center has been relocated to 35/F of Chubb Tower, Windsor House, Causeway. Service hours as follows: Monday - Friday: 0900-1800 and Saturday and public holiday: Closed
- If Severe Condition(s) is/are in effect and cancelled at or after 1300 on a business day (i.e. Monday to Friday except Saturday, Sunday and public holidays), Customer Service Center is closed for the whole day.
- If Severe Condition(s) is/are in effect and cancelled before 1300 on a business day (i.e. Monday to Friday except Saturday, Sunday and public holidays), Customer Service Center is re-opened 2 hours after cancellation of such Severe Condition(s).
General Insurance
Contact us
Chubb Insurance Hong Kong Limited
39th Floor, One Taikoo Place
979 King's Road
Quarry Bay, Hong Kong
O +852 3191 6800
Online Claims Submission: click here
Service arrangement for Customer Services Center under Rainstorm & Extreme Weather
With Tropical Storm Ragasa approaching Hong Kong in the coming days, rainstorms and extreme weather conditions are anticipated. Our company will be closed temporarily from 09:00 AM to 5:30PM on 23 and 24 September 2025 (Tuesday and Wednesday).Our Customer Service hotlines and Claims Service hotlines will remain in service, but longer wait times are expected. We appreciate your understanding and patience.
Service arrangement for Customer Services Center on 3 October 2025
Our company will be conducting a company event from 4:00 PM to 5:30 PM on 3 October 2025 (Friday). The customer service hotline and claims service hotline are business as usual, but we will not be able to accommodate walk-in customers during this period.
Please reach out to us via email (cs.hk@chubb.com) or WhatsApp for assistance.
Service arrangement for holiday:
Our office will be closed on the following date and time. Customer Service hotlines and Claims Service hotlines will be suspended during this period. Please reach out to us via email (cs.hk@chubb.com) for assistance.
- Mid-Autumn Festival: 6 October 2025 (Monday), from 12:45 to 17:30
Relocation of Customer Service Center – effective 4 November 2024
To cope with our business development, we are pleased to inform you that with effect from 4 November 2024 (Monday), our Customer Service Center will be relocated to Room 301, 3/F., Lincoln House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong in order to provide you with a better customer experience. Please note that our main office, office hours, Customer Service Hotlines and other contact details remain unchanged.
Chubb General Insurance Customer Service Center service hours are as follows: Monday - Friday: 0900-1730; Saturday, Sunday and Public Holidays are closed.
Apart from visiting our Customer Service Center in person, you may enjoy instant insurance services through My Policies to review your policies, submit Accident, Medical, Travel and Home Claims in a few steps.