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Customer Service
At Chubb, we pride ourselves on delivering outstanding customer service. We prioritise our customers by offering tailored solutions to meet their insurance requirements, and handling claims with efficiency and empathy.
WANT TO MAKE A CLAIM?
WANT TO MAKE A CLAIM?
At Chubb Claims, we have a clear purpose where we deliver great customer outcomes based on the promises made by our underwriters. Our claims professionals provide a claims service that is thoughtful, responsive and solution-oriented, all directed towards our clients’ needs. Success here comes from focusing on what we consider to be the five key components of great claims service: certainty, speed, innovation, expertise and consistency.
Our experienced team of claims professionals endeavour to respond to each claim with a sense of urgency and care, providing technical expertise, responsive service, clear communication and consistent global claims handling.
INFORMATION
POLICIES & GUIDES
We look for ways to say yes.®
We respond with a personal touch.
We acknowledge claims quickly and ensure you are kept updated throughout the process.
We’ll try to do what’s right for you.
If your property is uninhabitable as a result of a covered loss, we will help you maintain your standard of living while your property is undergoing restoration.
We look for ways to do more.
We help make sure you have the right cover.
We work with your broker to give you comprehensive, not patchwork insurance.
We look at the bigger picture.
You get a proactive partner to help prevent issues from happening in the first place.
testimonial
testimonial
"It wasn’t even seven days and the whole recovery process had started."
Mick C.
When a fire inflicted severe damage to 4000sqm of the Park Beach Plaza in Coffs Harbour, Chubb and Everest Risk Group were there to make sure the client, covered under Chubb’s Business Interruption Insurance, was kept in the loop and able to begin trading again as soon as possible.
Products & Services
Chubb offers a wide range of insurance products and services to suit your needs. Whether you're looking for home and contents insurance, or specialised coverages such as professional liability, we have a solution to cover you.
To find the right cover for you, please contact one of our broker partners. They will gladly guide you through all the necessary steps and help you find insurance that meets your personal or business requirements.
Contact Us
Contact Us
Ready to find out more?
Ready to experience Chubb's unparalleled customer service and comprehensive insurance solutions?
Get in touch with our team today. You can reach us by phone or email:
O: 1800 815 675
E: customerservice.aunz@chubb.com