How to make a Personal Lines claim
The unexpected has a way of happening to everyone
At Chubb, we understand that handling a claim isn’t just about replacing what’s been lost. Behind every loss is a person and a story. We’re here to listen, and no detail is too small. Talk to Chubb, share your story and let us put our resources, our people and our expertise to work for you.
How to submit a Personal Lines claim
If you are a Chubb policyholder and wish to notify a Personal Lines Claim, please contact your insurance intermediary.
For after hours emergencies where you are unable to contact your insurance intermediary, please call 1800 726 226.
If you are an insurance broker and would like to make a claim on behalf of your client, please include the following information:
- Policyholder's name
- Policy number
- Date of incident
- Brief description of incident
- Full contact details of the person to whom enquiries relating to the claim should be directed
- EFT details
- Supporting claim documentation such as invoices, photographs or receipts if available.
Homeowners' claim form
Submit completed forms
All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy wording. Please read this information carefully before making a claim and/or contact your broker or us for more information.