Manage Policy

You can manage your Chubb policies via MyAccount - an e-Services portal that allows you to:

• Access your insurance coverage details at a glance
• Update your contact number at your convenience
• View your policy premium details and update credit card information
• Submit a claim and review claim status

You can register for an account here or click here to login to MyAccount.

You may login to MyAccount to update your contact information under 'Your Profile'. 

For change of name/NRIC/date of birth, please contact us here. 

Kindly note that nomination of beneficiary is only applicable for policies which provide coverage in the event of death.

To make a nomination on your policy, please submit the completed Revocable Nomination Form to CustomerService.SG@chubb.com. 

You can submit a request to reinstate your policy via the online form.

Please note that the reinstatement of a lapsed policy is subject to policy terms and conditions. 

You can update your credit card details under the “Policies” tab of your My Account dashboard.

If you have just signed up for the policy, the initial premium amount charged to your account may be for more than one month, due to the billing cycle of the policy. Subsequently, the premium will be charged on a monthly basis.

If it is your existing policy being charged for more than one month’s premium, it could be because there was an unsuccessful deduction of the premium in the previous month(s). Hence, we billed your account again for all unpaid premiums, including the previous uncollected month(s).

For your convenience, we have the following premium payment methods available for you to make payment.

Please note that if your premium has been deducted from your existing payment method (credit card or GIRO deduction), we will utilise the amount paid for the next premium due or refund the excess payment.

1. By PayNow:

You can make payment by PayNow by transferring the funds to Chubb’s Unique Entity Number (UEN) 199702449H. Alternatively, you can conveniently make payment by scanning the QR code below using your bank’s Mobile Banking App. To ensure timely payment processing, please ensure you enter your policy number as the UEN/Bill Reference Number when submitting the payment through PayNow.

2. By Internet Bank/Mobile Bank Application

Only for DBS/POSB account holders

You can make payment by logging in to the DBS Internet Banking / Mobile Banking Application:

i) Go to Pay / Bills
ii) Select CHUBB INSURANCE SINGAPORE LTD as a Billing Organisation
iii) Enter reference no: Policy Number
iv) Add Recipient

To ensure timely payment processing, please ensure you enter your policy number as the bill Reference Number when submitting the payment.

3. By Bank Transfer

You can make payment by Bank Transfer to the bank details below:

Beneficiary’s Name: Chubb Insurance Singapore Limited

Beneficiary’s Bank’s Name: DBS Bank LTD

Bank address: 12 Marina Boulevard Level 3 MBFC Tower 3, Singapore 018982

Bank Account: 003-952178-2

Bank Code: 7171

Branch Code: 003

Swift Code: DBSSSGSG

Currency: SGD only

To ensure timely payment processing, please ensure you enter your policy number as the bill Reference Number when submitting the payment.

(Do take note that with effect from 1 August 2024, we will no longer be accepting payment via cheque.)

You can submit your Accident & Health (A&H), Travel, Residential, or Gadget claim online via MyAccount – an e-Services portal that provides instant access to manage your policies or claims.

After submitting your claim online, you will receive an instant acknowledgment notification and token number, which allows you to track the progress of your claim. You can also upload supporting documents which can help to limit follow-up requests from Chubb and in turn, reduces the life cycle of your claim.

For all other personal insurance claim, you may download the respective claim form and submit the completed form to us via email:

• Masterpiece Insurance
• Card/Personal Effects Insurance
• CyberSmart Claim Form (for DBS customers)
• Personal Cyber Claim Form

For more details on personal insurance claims, visit our FAQs.

You will receive your claims payout via PayNow or Electronic Funds Transfer (EFT). For a faster and seamless experience, we encourage you to register for PayNow-Mobile or PayNow-NRIC if you have not done so.

(Do take note that with effect from 1 August 2024, we will no longer be issuing cheques.)