Our claims handlers provide a human response, reflecting our care and commitment to help.
We understand the disruption and distress a claim may cause to a business or an individual, and we are solely focused on supporting them.
From straightforward to the most complex of claims, we apply the same level of expertise and care.
We are sensitive to you, your business, markets and the diverse regulatory environments in which you operate. If required, we even have access to technical specialists to help resolve the most complex claim, locally and worldwide.
Every claim receives consistent service from our people or carefully selected partners, worldwide.
We are committed to our values of competency, integrity and care for you as an individual or business, which is why our customers trust us.
All claims are handled impartially irrespective of global location, size or type.
Chubb's thorough investigation exposed a jewellery theft of the customer's high value item
The customer avoided a substantial environmental claim due to the diligence of the Chubb claims handler
Swift action from the Chubb claims handler helped to resolve a financial claim against a former employee
The Chubb claims handler helped to mediate a settlement for employee discrimination
Following a fire, business interruption was reduced to just 30 days due to the action of the Chubb claims handler
Chubb supported the customer when they were threatened with significant loss of revenue
Collaboration with the Special Investigations Unit achieved a positive outcome for the customer
The Chubb claims handler used swift action to ensure a serial claimant withdrew a fraudulent claim
A high-value burglary was found to be a fraudulent claim leading to a jail sentence for the insured
A guest alleged a hotel breached its duty of care after a balcony fall, CCTV footage suggested otherwise
Through Chubb's global network, we supported the customer and ensured lawyers acted in their best interests
A successful product liability claim for cracked steel led to a customer renewal of the policy
Collaboration with the Special Investigations Unit achieved a positive outcome for the customer
The Chubb claims handler used swift action to ensure a serial claimant withdrew a fraudulent claim
A high-value burglary was found to be a fraudulent claim leading to a jail sentence for the insured
Due to the quick appointment of experts, business disruption to a commercial building was minimised following a fire
Chubb demonstrated a caring approach to a claim that was causing significant distress to a farming family