Free Roadside Service for U.S. Military

Elimination Period ( for policies inception dated on or after 1 Apr, 2025)
For insurance policies classified as “New,” roadside service for vehicle breakdown will not be available until the 19th day after the effective date of your policy. It will become available starting on the 20th day. However, if you are involved in a traffic accident and your vehicle is rendered inoperable, you can access roadside service upon the effective date of your policy.

Important Reminders
There is time  restriction for the roadside services on the U.S. military bases, due to their security regulations.
The  free services are only available when arranged by the roadside service operator.
(When arranged by yourself, the services will not be free of charge.)
When you call, please provide your policy number and license plate number.

If your insured automobile cannot be driven, temporary repair services may be given free of charge.

• Attention1:                   It excludes the following expenses: tire exchange except spare tire, tire repair, battery charging, unlocking for a vehicle with a security     device, parts, oil, etc.
• Attention2:                   This service is free within 30 minutes in case of an automobile emergency.
• Attention3:                   Free Roadside Repair Service and Emergency Towing Service forbreakdown are free 3 times per year.

*50km if the policy inception dated on or before 31 Mar, 2025

If your insured automobile cannot be driven, we will arrange the vehicle be towed to the nearest auto repair shop, etc.

Attention1:
                The following charges shall be borne by the policyholder in case of
                 running off, tumbling and the like:

• Charges for pulling up or raising up the vehicle i) that takes more than 30 minutes, ii) that requires a crane, or iii) if the vehicle needs to be lifted more than 1meter high.
• Charges for pulling up the vehicle from a snowy road or a muddy road not from a car accident or breakdown

Attention2:
                Free Roadside Repair Service and Emergency Towing Service for  
                breakdown are free 3 times per year.

If your insured automobile runs out of gas, we will deliver 10 liters of gasoline to you free of charge. (Free one time, per year.)

To settle the trouble with your automobile, our professional staff will give you appropriate advice over the telephone.

If your insured automobile cannot be driven and you are 100km or more away from your home, Chubb will pay for various incidental expenses.

If you cannot explain your current location to the roadside service dispatcher, please use the "Cell Phone GPS Locator Service". We will be able to specify your exact location if you send us your location information from a GPS equipped cell phone or smartphone.

* This service may not be available to some cell phone models, such as the latest
   version. Please turn on your GPS function to use this service.

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• These free services are only available when arranged through the Road Service operator. (When arranged by yourself, the services will not be free of charge.)
• We provide these services during the policy period.
• If the car accident or breakdown occurred on a US base, we will do our best, however, sometimes it might be difficult to rush to the scene.

These service details may change without notice.