Publication of Complaint Handling

Chubb is dedicated to providing excellent service to its clients. In the process of serving customer complaints, Chubb refers to its internal procedures and regulations issued by the OJK regarding consumer protection and consumer complaint services. These regulations include POJK No. 22 of 2023 concerning Consumer and Public Protection in the Financial Services Sector and SEOJK No. 17/SEOJK.07/2018 concerning Guidelines for the Implementation of Consumer Complaint Services in the Financial Services Sector.