When you suffers a cyber incident, the Chubb Incident Response Platform will act quickly to contain the threat and limit potential damage to your business.
This guide details how to access the Chubb Cyber Incident Response Team, how to report a claim, and what to expect from our Incident Response Platform.
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1. You suffer a cyber incident
The Chubb Incident Response Platform is available 24/7/365. It provides access to the Chubb Cyber Incident Response Centre and our Cyber Incident Response Team and offers a holistic approach to managing cyber events.
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2. You report the cyber incident You can choose from 3 methods of instantly reporting a cyber incident: 
Mobile Application Chubb Cyber Alert mobile app is available on the Apple Store for iOS devices and the Android Store for Android devices 
Online Access our platform: www.chubbcyberalert.com. 
Telephone Hotline Find your local toll free number below. |
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Local Toll Free Numbers
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3. Contact from Chubb’s Cyber Incident Response Centre
Within 1-minute of reporting an incident using the “Chubb Cyber Alert” app, the client will receive a call from a consultant at Chubb’s Incident Response Centre. Chubb’s consultant will take a short brief of the incident, including:
Our consultant will initiate Chubb’s Incident Response Platform and appoint a local Incident Response Manager.
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4. You will be contacted by an Incident Response Manager Within 1-hour of reporting an incident, the client will be contacted by an Incident Response Manager. In consultation with the client, the Incident Manager will:
* Clients can choose to appoint Chubb’s panel of specialists or their own vendors. Notifying Chubb of a Cyber claim Chubb’s Call Centre Consultant or Incident Response Manager will keep Chubb informed of the incident unless the client opts out of disclosure. Awareness of the incident will allow Chubb to efficiently communicate how the policy will respond. |
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5. Recovery of your business activities
With an expert panel of vendors working to contain the incident, the Cyber Incident Response Team will support you in the recovery of your business activities.
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6. Follow-up and post-incident reporting Chubb’s specialist panel will then discuss the provision of additional services to assist you with your analysis of the incident to include future remediation, a review for lessons learned and risk mitigation advice. |
The benefit(s) payable under eligible certificate/policy/product is(are) protected by PIDM up to limits. Please refer to PIDM’s TIPS brochure or contact Chubb Insurance Malaysia Berhad or PIDM (visit www.pidm.gov.my)
Contact us to find out how we can help you get covered against potential risks
