Chubb Privacy

Activity

Type of information collected (*)

Basis for using information

People to whom we may disclose information

Beneficiaries and policyholders

Evaluate insurance proposals, assess risks and accept policies

• Risk location
• Personal risk information
• Gender;
• Date of birth,
• profession, registration number in class entity, position;
• Health data
• Criminal records
• Processes that are part;
• Marital status;
• ITIN, name, address, e-mail, telephone;

• Develop steps to conclude a contract
• Legitimate interests (to determine the probable risk profile and the appropriate level, cost and coverage to be granted, if applicable)
• Consent
• Legal / regulatory obligation

• Other insurers / reinsurers Technical analysis service providers;
• Other Chubb entities;
• Other insurers;
• Reinsurers  and reinsurance brokers.

Creating records in our systems

• Name, address, ID number, marital status, profession
• Contact information
• Personal risk information
• Policy information
• Bank data
• Income information, in cases of rental insurance.

• Execution of a contract
• Legitimate interests. (to ensure that we have accurate records of all policyholders we cover)
• Legal or regulatory obligation

• Assistance service providers hired by the insurance company;
• Brokers who intermediated the contracting of the policy;
• Digital signature services

Manage renewals

• Registration data
• Date of Birth, profession, number of registration in class entity
• Graduation Date
• Contact information
• Policy information
• Personal risk information
• Gender,
• Health data
• Criminal records
• Marital status
• Position,
• Spouse data and children's data.

• Execution of a contract
• Legitimate interests  (to decide on renewing the policy for a new period and, if so, on what terms)
• Consent

• Assistance service providers
• Marketing agencies (email only and in some of our channels);
• Other Chubb entities;
• Other insurers;
• Reinsurers and reinsurance brokers;
• Intermediaries, such as insurance brokers.
• Technical analysis service providers.

Provide care, assistance and support to customers

• Registration data
• Date of birth, profession
• Dependent data (when needed) 
• Contact elements
• Policy information;

• Execution of a contract
• Conditional consent

• Support service providers

Receiving prizes and payments

• Contact elements
• Bank data

• Execution of a contract

• Banks
• Premium collection service providers

Commercialization (marketing)

• Contact information

• Legitimate interests (to provide information to policyholders about insurance products or services that may be of interest to them)
• Consent

• Service providers
• Marketing Agencies

Comply with legal and regulatory obligations

• Registration Data and Dependent Data 
• Date of Birth, profession, registration number in class entity
• Health data
• Policy and claims data
• Contact information
• Policy information
• Personal risk information
• Financial information

• Legal or regulatory obligation.

Activity

Type of information collected (*)

Basis for using information

People to whom we may disclose information

Claimants

Claims reports and claims expectations

• Registration data
• Contact information
• Policy and insured object information
• Claims elements  

• Execution of a contract
• Legitimate interests(claimants third parties) (to keep accurate records of all claims received and the identity of the injured parties)  

• Insurance brokers;
• External claims managers;
• Assistance service providers;
• Service providers;
• Reinsurers and reinsurance brokers.

Assess the claim

• Elements of claims
• Health data
• Data on criminal convictions

• Execution of a contract
• Legitimate interests (to assess the circumstances of claims)
• Consent
• Exemptions under local law
• Declaring, exercising or defending a right in a judicial process  

• External claims managers
• Experts
• Lawyers
• Reinsurers;
• Brokers.

Monitor and detect fraud

• Claims elements
• Data to prevent and combat fraud

• Execution of a contract
• Legitimate interests (to monitor, evaluate and ultimately prevent fraud)
• Consent
• Exemptions under local law
• Declaring, exercising or defending a right in a judicial process  

• Service providers;
• Anti-fraud databases
• Lawyers  

Paying compensation for claims

• Financial information

• Execution of a contract
• Legitimate interests (claimants third parties) (to pay damages claims to injured third parties who are entitled to them)  

• Banks
• Lawyers
• Brokers

Comply with legal and regulatory obligations

• Policy information
• Claims elements
• Data to prevent and combat fraud
• Financial information  

• Legal or regulatory obligation

• Public authorities and regulatory bodies (for example, Federal Revenue, Central Bank, SUSEP)
• Police authorities
• Judicial Branch

Activity

Type of information collected (*)

Basis for using information

People to whom we may disclose information

Business partners and visitors

Manage relationships

• Contact information

• Legitimate interests (to maintain a customer and partner relationship management platform)
• Consent  

• Service providers  

Administer contracts

• Contact information

• Execution of a contract

Commercialization (marketing)

• Contact information

• Legitimate interests (to communicate with business partners about events, services or products that may be of interest to your industry)
• Consent

• Service providers

Organize events and welcome office visitors

• Registration Data and;
• Contact information
• Images by surveillance cameras

• Legitimate interests (organizing and hosting events that may be of interest to business partners and surveillance to seek security on our premises)
• Consent  

Activity

Type of information collected (*)

Basis for using information

People to whom we may disclose information

Applicable to all

Portfolio Transfer

• All (when relevant to the transfer of the portfolio)

• Legitimate interests (structure our activity properly)
• Legal or regulatory obligation (transfer of portfolio under the terms of the applicable law and regulation)    

• Buyer
• Professional consultants;
• Lawyers;
• Regulatory body.

Corporate reorganization of Chubb companies

• All

• Legitimate interests (structure our activity properly)
• Legal or regulatory obligation (insurance transfer under the terms of the applicable law)
• Consent

• Buyer;
• Other Chubb entities;
• Professional consultants;
• Lawyers;
• Regulatory body.

Telephone call recording

• Contact information
• Claim details
• Other information shared in the context of the call  

• Consent
• Legal or regulatory obligation;
• Legitimate interests (staff training, proof of intention to take out insurance, assistance in resolving complaints, improving customer service or detecting fraud)    

• Service providers;
• Regulatory bodies
• Judicial Branch;
• Public authorities
• Lawyers;
• Other Chubb entities.