SAC – Customer Service
ACE Afinitties 0800 772 8550
Chubb Corporate 0800 703 6665
Ombusdman (Monday to Friday, from 8 am to 6 pm)
E-mail: ouvidoria@chubb.com
Telephone: 0800 722 50 59
Telephone for People with Hearing or Speech Impairment: 0800 724 50 84
P. O. Box: 310, Agency 72300019, Postcode 01031-970
Ombudsman is a communication channel, impartial and independent, that the Chubb Group companies provide to their customers and employees.
Its duty is to act in accordance with the rules that govern customers rights and to mediate, clarify, prevent and/or solve possible conflicts.
This communication channel can only be used when clients and employees do not reach an acceptable solution for their complaints, through the companies traditional means of services (Customer Service, Contact us, Claims, among others).
Brokers Assistance (Monday to Friday, 8am to 6pm)
Capitals: 3003-4364
Other cities: 0800 737 0050